About us

Shipments 

Expected delivery time:
Within Jammu and Kashmir : 4-5 working days

Other States(Within India): 6-7 working days

Couriers:
Indiapost 

Shipping Policy

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.

Returns 

We have a return/exchange policy of 4 days from the date of delivery. If you are not satisfied with any product you receive, you can request for a replacement as long as it meets our conditions*

*Items which have any stains, emit, body odors, perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact. Also there will be no returns & exchanges during promotional/sale periods.

Return Procedure 

 A notification with the Return Mailing Label shall be communicated to the consumer within 48-72 working hours from the time of receipt.

To return your product, you need to mail your product to: Kashmarts, New Theed Harwan PinCode- 191121 Srinagar Jammu & Kashmir 

Shipping costs incurred for returning the item will be borne by the buyer. Shipping costs are non-refundable.

You need to use a trackable shipping service while returning the product .

 Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your return is approved, then your refund will be processed within 5 business days to original method of payment.

 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your Credit card/ Debit Card Company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kashmarts.com